Elisberg Industries
  • Home
  • Blog
  • Products
    • Books
    • Movies
  • About Elisberg Industries
    • Our Corporate Board
    • Information Overstock
    • Elisberg Industries Entertainment Information
    • Elisberg Statistical Center of American Research
    • Consultancy Service
  • Contact
    • How to Find Us
  • Kudos
  • Good Things to Know
    • The BOB Page
    • Sites You Might Actually Like
Decent Quality Since 1847

Beyond the Blue Verizon

9/9/2014

0 Comments

 
Houston, we have a resolution.

You will recall that a few days ago, I wrote here about a problem I had with my Windows Phone in Germany.  By way of reminder for those who might have missed it, I had bought a Verizon Global Data Pack so that I could access email and the Internet when overseas.  It stopped working during the week, but as I mentioned I was happily surround by major tech experts – one was my friend Ed Bott who’s written about 25 books with Microsoft on using their software, and another guy, Todd Haselton specifically writes about mobile phones, and is so good that Ed brought him in to help.  Both have Windows Phones, too, but alas they couldn’t get it to access the Internet.  And boy, did they try everything.

As I mentioned the other day, if you're going to have a mobile phone problem, at least this is the group you want to be with to resolve it.  But alas, try and try and try as they might, it was just a lost cause.  Happily it was near enough the end of the trip that it wasn't a big issue.  But it sure was annoying.  And almost more than that, I was concerned too lest the problem reoccur on other trips overseas.  I certainly didn't want to be stranded again on some insolvable tech issue. 

I found out the problem on Monday.

After returning home, I called Verizon to tell them all about losing service and getting a "Can't connect to server" and "DNS error" messages.  I explained it all in detail, and explained that I had to major tech whizzes trying to resolve it and unable.  I was fully armed and prepared for all arguments they were going to give me.

The customer service rep checked my account, confirmed everything I was saying and saw the problem.

It turns out that the rep I had called back in August to set up the Global Pack Service screwed up when I ordered it, and marked it to be cancelled on Sept. 3, rather than Sept. 30!!!!  
That’s why the tech whizzes couldn’t get it to work!  It’s like spending an hour trying to figure out why your lamp isn’t working, and it turns out that the power company had turned off your electricity…

I let Ed and Todd know that being unable to resolve problem wasn't their fault.  They could have spent days on it and not fixed anything.  They bought were relieved and could only shake their heads in ridiculing laughter. (Happily, laughter is acceptable after-the-fact, especially when there wasn't a big problem, just an annoyance.)

I refer to this as the "Why Me, Lord?" Syndrome.
0 Comments



Leave a Reply.

    Picture
    Picture
    Elisberg Industries gets a commission if you click here before shopping on Amazon.
    Picture
    Follow @relisberg

    Author

    Robert J. Elisberg is a political commentator, screenwriter, novelist, tech writer and also some other things that I just tend to keep forgetting. 

    Elisberg is a two-time recipient of the Lucille Ball Award for comedy screenwriting. He's written for film, TV, the stage, and two best-selling novels, is a regular columnist for the Writers Guild of America and was for
    the Huffington Post.  Among his other writing, he has a long-time column on technology (which he sometimes understands), and co-wrote a book on world travel.  As a lyricist, he is a member of ASCAP, and has contributed to numerous publications.



    Picture
           Feedspot Badge of Honor

    Archives

    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013

    Categories

    All
    Animals
    Audio
    Audio Land
    Books
    Business
    Chicago
    Consumer Product
    Education
    Email Interview
    Entertainment
    Environment
    Fine Art
    Food
    From The Management
    Health
    History
    Huffery
    Humor
    International
    Internet
    Journalism
    Law
    Los Angeles
    Media
    Morning News Round Up
    Movies
    Music
    Musical
    Personal
    Photograph
    Piano Puzzler
    Politics
    Popular Culture
    Profiles
    Quote Of The Day
    Radio
    Religion
    Restaurants
    Science
    Sports
    Technology
    Tech Tip
    Theater
    The Writers Workbench
    Tidbits
    Travel
    Tv
    Twitter
    Video
    Videology
    Well Worth Reading
    Words-o-wisdom
    Writing

    RSS Feed

© Copyright Robert J. Elisberg 2023
Contact Us    About EI    Chicago Cubs
  • Home
  • Blog
  • Products
    • Books
    • Movies
  • About Elisberg Industries
    • Our Corporate Board
    • Information Overstock
    • Elisberg Industries Entertainment Information
    • Elisberg Statistical Center of American Research
    • Consultancy Service
  • Contact
    • How to Find Us
  • Kudos
  • Good Things to Know
    • The BOB Page
    • Sites You Might Actually Like