I have a couple of friends with whom we trade stories and compare notes about customer service -- both good and bad. Most of them are related to tech, since that's the field we all work (or worked) in. And while this is not tech in the slightest, it's just too special as far as customer service tales go to let fall through the cracks. It's about...olives. I bought some pitted Kalamata olives the other week, and when cutting them in half (long story…), I noticed that there were a few with pits still in them. So, I wrote the company, Mezzetta, to let them know. I didn’t ask for a refund or anything, just letting them know. The person in customer service was very apologetic, said sometimes pit do get through, and began asking me to provide a lot of various information, so they could process a refund. I kept replying that I wasn’t asking for one, just letting them know about the pits. Eventually, though, they did send me new jars, which just arrived – three jars. The funny part of the story is what they asked me to provide. It wasn’t all the minutiae detail about the product and UPC codes and more – it’s that they asked me to send them…the pits!!! I burst out laughing. As politely as I could, I explained that unfortunately I no longer had the pits, since I had long-since thrown them out. And added, besides, I wasn’t asking for a refund. Just letting them know…
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AuthorRobert J. Elisberg is a political commentator, screenwriter, novelist, tech writer and also some other things that I just tend to keep forgetting. Feedspot Badge of Honor
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