Late yesterday afternoon, I got another call from the CoveredCA team leader, Randy. I must say, I'm extremely impressed by their diligence on this glitch I had, trying to do my final .
There were still some inconsistencies, but during the call he tried a few things and seemed to have resolved the problem! O huzzah! He is insistent that I’m enrolled in the proper plan. The only question mark is that when I logged in, I couldn’t access my application to make sure. And when I clicked on another page, I got an error message. So, it’s possible, if not likely that there’s some system glitch. But good ol' Randy is borderline 100% certain that everything is fine on his end and that the correct information has been sent to the carrier, who will be contacting me by Nov. 15…
I’ll hold my breath, but suspect he’s right. I’ll check the sight tomorrow to see if I can access my application. But whatever the problems are the with computer glitches, this is some of the best telephone customer service I've had for anything, especially considering a) that it's resolving such a convoluted problem, and b) how swamped they must be. But both people I spoke with were patient above all, and I never felt rushed and was able to continually explain things to my comfort.
As I said before, this was all just a computer issue. As for the actual ACA law itself, that's a separate matter and just fine.
Robert J. Elisberg is a political commentator, screenwriter, novelist, tech writer and also some other things that I just tend to keep forgetting.
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