A couple of weeks ago, my dryer went kablooey, which is the technical term. This is the tale, but there is an addendum at the end about a related matter which is more general for people dealing with such issues. Actually, there are a couple of addendums.
I found an appliance repair shop on Yelp that had an impressive record, 5-stars and almost all the comments were glowing. TJ Appliance Repair is based in West Hollywood, though they service throughout Los Angeles. The owner there, Tony, said that from my description, it sounded like the motor. Also, because I have one of those washer-dryer mini-combos -- and it's set up in a small closet -- they may have to send out two repairmen. And if that's the case and if it's the motor, it might cost about $450. More than ideal, but worth the repair rather than getting a new dryer -- let alone, a new combo, if I decided that. (The units are probably 13 years old or so, they were here when I bought the place.) But he'd send out a single repairman on Monday to checks things out and see what the situation was. One thing that has been bewildering me ever since I did my dryer went out is that I was missing two socks from two different pairs. I looked and looked, but couldn’t find them. I looked in the dryer bin repeatedly, but it wasn’t there. I’ve kept looking all over, but they’re nowhere to be found. Gone. Perhaps to Cancun. On Sunday, the day before the repair tech's visit, I still was thinking about those missing socks, and wondered if possibly they could have somehow been sucked into the dryer and caused the problem, as bizarrely unlikely as that seemed, so I checked once again to see if there was any nook or slot or any way they could have been sucked into – but of course there wasn’t. But on a total whim, since it was the only removable part, I pulled out the lint filter and looked into the compartment. And one of the socks was there!! I have absolutely no idea how it could possibly have gotten into the lint filter, but it did. And I was able to get it out. Still that left one sock that’s missing. I ran the dryer to see if maybe removing this sock fixed things, but no, it didn’t. But the scraping, rumbling sound it made didn’t sound completely unlike what a sound might be if a sock was caught somewhere. To be clear, I can’t imagine that a sock was inside the machine. For starters, I don’t see how it would be even remotely possible. Any holes are tiny, and any slots are paper thin. But then, I don’t see how it’s remotely possible that a sock did get into the lint filter compartment. Anyway, the repairman came on Monday. And it was…the socks!!!! There had been, as I noted, that one sock that got sucked into the lint filter compartment. But still one other sock that was missing. But without having to call in a second repairman (which would have been expensive), he was able to pull the washer-dryer out by himself, which was impressive ("Oh, this isn't bad, I do this all the time, I've seen worse"), unscrewed things…and found the missing sock. And the dryer ran perfectly after that. He said it was one of the cleanest dryers he’s seen, and appeared to be in good shape. He also said it was one of his favorite models, an LG Tromme, which would run for 25 years. And said that even if the motor does go out, it’s worth replacing because the model is that good. The whole cost was not $450 to repair the motor. (Or $2,000 to get a new combo). But $180. Much better. And better, too, because when he first turned on the dryer, it made an awful sound, to which he said, “Not good.” But then I told him the tale of the missing sock. And he thought that that could indeed be the cause. What’s weird is that he says he has absolutely no idea how socks get sucked into a dryer. “It happens. It’s a design flaw.” But there’s no space for a sock to get sucked through, so how??? “I have no idea. It happens.” I asked what one could do so that this doesn't happen again, and the options are to ball up thin socks when drying them, letting them air-dry, or getting a bag to put your socks in for drying. But totally weird. But hey, if a repairman has no idea at all how it happens, I'm not going to figure it out. Anyway, it’s resolved. For a whole lot less. And for what it’s worth, the repairman Alex great. As I said, the company TJ Appliance Repair has a 5-star rating on Yelp, and I can see why. I called the owner Tony to let him know how good Alex was – and he was also praising the owner behind his back. (Including that if a customer is clearly struggling financially and in obvious bad shape, the owner won’t charge them but pay for it out of his pocket.) Good customer service may lose you money in the short run, but in the long run it builds loyalty and word-of-mouth and success Now, for the two addendums. The first is that when talking with the repairman Alex, it turned out that he was from Uzbekistan, worked in Moscow for a while, knew Odessa pretty well where one of my grandfathers was from, and came to the United States in 2016. (Fun fact: his brother was playing basketball at UCLA -- my grad school,) Alex was able to get fast-tracked for citizenship because he enlisted in the U.S. Army, and served in Afghanistan, though not in combat. (Among other things, they taught him various skills, including how to repair appliances!) The point of this all is that he applied for citizenship in 2016, and the program that he was able to get in under was shut down by Trump a few months later. If there had been just a few months delay, he wouldn't have been able to get into the United States. And serve in the army. And because a terrific addition to the country. The other addendum concerns those home warranty contract many people have. I had one that comes with the deal when I bought I bought my place a couple years ago. I renewed it the next year, and had some benefit from it, though it may not have covered the cost. But it did cover replacing a disposal unit (which would have been a few hundred dollars) and some small plumbing fixes, and was good piece of mind. It also covered one other notable expense when my refrigerator went out. However -- that experience was a mess. The short version is that it took three months, and I was out a refrigerator for that long, and had to get one of those small refrigerator-freezer devices so that I could at least keep some food. (The home warranty company did pay $75 towards that, which was about $220 overall.) The main reason for the three-month delay is that the repair shops they kept sending weren't working out. Either they didn't do the kind of work that was needed, or they didn't deal with those kinds of part, or they had to wait for red-tape approvals to order parts or -- in the most significant case, one of the vendors tried to scam. They explained what part was needed, and that it would cost $250, which would have to come out of my own pocket since it wouldn't be covered by the home warranty company. And I know it was a scam -- not only because I asked some friends who know these things better -- because when the work was done, it did not entail the part the scammers insisted on, but just the basic $40 part my friends said was needed and was covered. The final vendor did do the work well -- though the had a small screw-up which delayed things another week -- but the reality is that I was without my refrigerator for three months. Which brings me to the point. When my home warranty contract was up in December, I didn't renew it. I knew there was a risk, though extrapolated over 10 years, it would probably work out well in my favor, even if there were big expenses along the way. But after that three-month debacle with repair shops I didn't know, I just decided that I'd rather pay more money (possibly) for a good repair shop whose goal is the please the customer, not to please the home warranty company and save them money, so they could continue to get referrals. I have no idea how this will turn out over time. But it worked very well here. When my dryer went out, my first reaction was, "Agghhh, I wish I'd waited before cancelling m home warranty contract." A big repair only two months after cancelling it!!! Of course. But even then, my next thought was -- that's fine, that was my decision. I get to choose the repair shop I want, and they'll fix it fast. And that's what happened. It was a 5-star shop, they did excellent work, and it was repaired in two weeks. And while I hope I never have to use TJ Appliance Repair again, I'm sure I will -- and I'm glad to have the piece of mind knowing that they're there. Hopefully Alex will be, too.
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AuthorRobert J. Elisberg is a political commentator, screenwriter, novelist, tech writer and also some other things that I just tend to keep forgetting. Feedspot Badge of Honor
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