Amazingly, after my hellish morning on the phone with CoveredCA, I got a phone call back in the late afternoon from the “team leader” (Randy) to keep me apprised on things. There is still no resolution, but he said that as far as he can tell I am now enrolled in the plan I was trying to get.
There still are some oddities with my account that he can’t figure out – some of which is, admittedly GIGO (computer-ese for Garbage In, Garbage Out), though not all. As he said with a laugh, “We’re having a bit of system errors, as you might have heard…”
But…I seem to be moving in the right direction. And when I hear him say, “As far as I can tell, you are enrolled in the proper plan,” I feel a touch more relief. But not until it’s settled will I exhale.
Mainly though I'm very impressed with the reality that they clearly are working on my problem and that the guy called me back so soon. What impresses me, also, is that the two representatives I've spoken with have both been diligent, polite, focused and very helpful. Considering how many calls they must be getting -- and from frustrated people -- that's all the more notable.
Updates as they occur…
Robert J. Elisberg is a political commentator, screenwriter, novelist, tech writer and also some other things that I just tend to keep forgetting.
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