Well, we like to serve our fine readers well here at Elisberg Industries. After all, our company's Guarantee (as posted under "About Elisberg Industries") reads -- "Customer service is our number one priority, immediately after product development and a variety of fiscal responsibilities that are required by law. We guarantee 100% satisfaction. We will provide exactly the item contracted for. If we don’t, we will set it right. If we can’t, we will provide a reasonable replacement. If a reasonable replacement is not available, we will deliver a heartfelt, personal apology on hand-crafted stationery."
And no apology is necessary. We aims to please.
(By the way, the sketch isn't great, but there are enough laughs to make it worthwhile. I get the sense that it's partly written, and partly ad-libbed, which is where most of the laughs come from. And though Fallon is out of his depths in that end, he has the good sense to know it and let Martin Short fly.)